FAQ Shipping

Why haven't I received my test documents yet?

Once you have passed your test you will be emailed an invoice for the government levy. This needs to be payed before we can process your certification.

Orders can take up to 7 days processing after the government levy has been payed so please be patient during this time. If it has been more than 7 days please give us a call.

How do I collect a product?

If you have received an email that your product is ready for collection, you can collect at 393 Ellerslie-Panmure highway between 9am and 5pm, Monday to Friday.

When will my product be delivered?

Our standard delivery times are between 3 and 5 working days, you can check the progress of your order anytime, by logging into www.selfcontained.co.nz. you will also be emailed tracking details once your order has been collected by the courier. If it has been more than 5 working days since you placed your order, please give us a call.